Hey there guys. I'm hoping for some advice. I own a Dell Inspiron 15 laptop which has wireless and bluetooth. On the 1st September this year I bought a pair of JBL E25BT in-earphones. I am having difficulties pairing my laptop with the in-earphones. The bluetooth on my laptop is enabled, however, when I click on the icon in the system tray the option 'Allow a device to connect' is.greyed out.
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The in-earphones work as I was using them with my Samsung phone. The bluetooth on my laptop works as it found my WD media player in a different room. However, it's not pairing with my Samsung S7 smart phone. I've been in touch with Harmin who are the manufacturers of the in-earphones and they've suggested I download A2DP Bluetooth Driver; which I did from cnet.com.
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However, I'm still unable to connect my in-earphones with my laptop. If anything the bluetooth icon from the download was not enabled so I uninstalled the program Have you any advice and links that I can follow to fix this situation?
I look forward to hearing from you Warm regards Sonja Truesdale. Hi Michelle Thank you for getting back to me so promptly, I appreciate that.
I'm a bit confused about the links that you sent me. I selected the first two options under 'Fix Bluetooth Problems in Windows 10' and followed their instructions as they seem to be the closest to the problem. I've 'Printscreened' the results. I wasn't quite sure what options to choose from regarding 'Add a device'. I knew it wasn't going to be mice, keys, pens etc. However, I was unsure about monitors, TV or PC's, so I chose the latter; being DLNA, DIAL and POS. In terms of the second link you provided 'Fix connections to bluetooth audio devices and wireless displays' I don't think that my Dell Laptop supports Miracast.
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Also I did try and pair it with another DELL Laptop Inspiron 15 and it also didn't pick up the in-earphones. Just to mention a little history, last year I was able to pair my Samsung S7 mobile phone with the aforementioned laptop, yet now it doesn't pick it up at all. I bought that DELL Inspiron 15 last year it was the newest model of that time in that version.
I had 'Googled' it via JB Hi Fi and it was that new that the retail store had it out the back, but not on the shelf. However, my son's Apple 'Went to God' January 2017, so I loaned him my laptop until I was able to get a new one, which didn't happen until July this year. I bought the same DELL Inspiron 15 model at a more reasonable rate. So what I did was.
Gave my father's Toshiba laptop to my son, gave my older DELL Inspiron 15 to my father and I had the newer laptop. I distinctly remember pairing my phone with that older laptop this year and was able to transfer songs from the laptop to the phone via bluetooth. Yet now it's not picking up my Samsung S7 and the bluetooth on both laptop and phone are enabled. Just for your info, which in hindsight I should have thought of, the JBL E25BT did not come with a dongle.
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It pairs very well with my Samsung S7 I really appreciate you helping me and I hope I haven't bored you too much with the history. Warm regards Sonja Truesdale. Hello Sonja, We hope that the Community can provide ideas that can help you meet the concern. Regarding this and since the thread you've created became inactive for a while now, we would like to know if you still need further assistance.
In line with your latest response on this thread, the first support article titled Fix Bluetooth problems in Windows 10, have you tried following the suggested workaround under the Bluetooth doesn’t appear in Device Manager after I upgraded from a previous version of Windows to Windows 10. How can I fix this section—third advised resolution?
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Moreover, for the second support article titled Fix connections to Bluetooth audio devices and wireless displays, tap on the drop-down button and select Bluetooth audio. Follow the steps advised to resolve the issue. Update us with the outcome.